NoWAL Governance


The NoWAL Governance Guide provides information on the functions and processes of the consortum.  Last updated: August 2019.


NoWAL Plans

NoWAL Plan 2019 - 2022

The new NoWAL Plan, 2019 - 2022 was approved at the AGM in June 2019 and is now active.  

There are 3 strategic themes of the Plan – for more information on the objectives and actions of each theme, please take a look at the full plan at the link above.

We’ll be looking for members of  NoWAL libraries to help us to achieve the aims and objectives of the new plan, so please feel free to get in touch with the strategic leads or with Nicky Freeman if you have something to contribute.



NoWAL Plan – 2016 – 2019

The last NoWAL Plan ran from 2016 to 2019.  Based on the successes and achievements from this plan, the Operations Group, in consultation with the Board and Senior Staff Group have devised a new plan for 2019-2022. 


NoWAL Critical Friends Process

The NoWAL Plan for 2013-2015 identified the ‘Critical Friend’ process as an approach that NoWAL libraries would find useful when reviewing or developing their services.   A pilot was established to explore the Digital Presence and Service Delivery at University of Cumbria, with Angela Walker from University of Salford as the Critical Friend.   Angela undertook a desktop review of the library webpages and a day visit with a brief to look at what was currently available and to identify good practice and areas where changes could be introduced.   Angela produced a written report in which she identified 5 key areas, she reported on Good Practice and Further Developments for each of these areas and a set of Further Recommendations were provided at the end of the report.  The report was provided to Margaret Weaver, Head of Library and Student Services at Cumbria.

The NoWAL Critical Friend Pilot Review document provides further detail on the pilot, its outcomes and recommendations.

Following the review, a NoWAL Critical Friend Review Process Flowchart was developed for use in future Critical Friends’ projects, as well as a NoWAL Critical Friend Request Form which can be used as a template in future discussions.